- Agresso
Remote based role, paying between ?**Apply on the website**-
?**Apply on the website**K plus excellent company benefits and
unlimited holiday policy.
An enterprise software company that is in business for people,
empowering individuals in service organisations with innovative
enterprise business software solutions. They have innovated and taken
a new approach to delivering ERP that works for people. Self-driving,
adaptive and intuitive software that is changing the way you work.
Their solutions empower people and deliver a better people experience
so you can spend time on meaningful high value work.
My client is seeking an Application Support Consultant (Agresso) based
in the UK or Ireland, working with their Best-in-Class ERP/ Financials
solutions. In this role, you will carry out the provision of product
application support via telephone and remote connection to customer
systems.
What you will do as an Application Support Consultant
- Agresso
As an Application Support Consultant
- Agresso, you are the first point of contact for customers on IT and
Business Application related questions for their solutions.
_YOU WILL_ need to provide a professional, efficient, and effective
support service to customers in the resolution of support cases and
the completion of a variety of other tasks required to support their
customer base. ?
* To progress each issue through to conclusion, liaising with
colleagues and R&D, as appropriate ?
* Investigate, process and document application defects passed to the
Application Support team ?
* Be pro-active in highlighting potential escalation risks with your
Team Leader and co-ordinate any additional resource requirements to
assist with investigation ?
* Handle customer escalations, taking ownership of complicated issues
and always keep customers updated of progress ?
* Comply with the Company?s information and Security
_REQUIREMENTS_ and all Company Business procedures, policies, and ISO
standards ?
* Investigate, document and present to the Customer Services Team
Leader process improvements that enhance the customer experience ?
* To identify opportunities for service improvement or chargeable
activities and to raise these via the appropriate channels ?
* You will be responsible for your own personal development plan which
must include both product/technical knowledge as well as soft skill
development ?
* To train and mentor less experienced members of the team around
product knowledge, skills, and processes
Your approach as an Application Support Consultant
- Agresso: ?
* You should be self-motivated with a positive attitude ?
* You should be an approachable, enthusiastic, and flexible team
player ?
* You exhibit excellent analytical skills, approaching problem solving
with a logical and solid methodology, with the ability to work under
pressure ?
* You should exhibit excellent communication skills ?
* Ability to manage your own time to prioritise workload and meet
deadlines ?
* Ability to remain calm under pressure and to be patient ?
* You should possess the ability and motivation to self-teach in new
areas and be prepared to pass on existing and new knowledge to other
team members through guidance and/or internal training
REQUIREMENTS:
* Thorough knowledge on a given Agresso ERP module such as Financials,
Logistics, PCB, HRP, Income Manager ? (knowledge on more than one
module will be an asset) ?
* Strong communication skills and fluent in English (verbal and
written) ?
* Common knowledge of Microsoft technologies, workplace processes and
IT infrastructure ?
* Previous experience of working in a Customer Service environment is
an advantage ?
* Exceptional customer facing skills, understand and be able to
implement the concept of exceptional Customer Service ?
* Exhibit good analytical and problem-solving abilities ?
* Ability to manage your own time to prioritise workload and meet
deadlines ?
* Friendly and professional manner with an enthusiastic positive
approach to tasks ?
* Able to use initiative and work alone, and as part of a team ?
* Strong Team Player ?
* Possess ability to work in a Dual Working Environment
Nice to have: ?
* Knowledge or experience with Service Now ??
* ITIL knowledge ?
* Previous experience of working within Corporate ITAdditional
Information
A chance to participate in the development of an international leading
software firm.
_YOU WILL_ have the freedom and autonomy to be successful. An
attractive salary while working in a challenging international
environment. Enthusiastic colleagues who like to learn from each
other. A company that invests in your personal and professional
growth. They don&#**Apply on the website**;t focus on how many days
you work; they trust you on delivering results - thus, they have an
unlimited vacation policy Application Support Consultant
- Agresso
Remote based role, paying between ?**Apply on the website**-
?**Apply on the website**K plus excellent company benefits and
unlimited holiday policy.
An enterprise software company that is in business for people,
empowering individuals in service organisations with innovative
enterprise business software solutions. They have innovated and taken
a new approach to delivering ERP that works for people. Self-driving,
adaptive and intuitive software that is changing the way you work.
Their solutions empower people and deliver a better people experience
so you can spend time on meaningful high value work.
My client is seeking an Application Support Consultant (Agresso) based
in the UK or Ireland, working with their Best-in-Class ERP/ Financials
solutions. In this role, you will carry out the provision of product
application support via telephone and remote connection to customer
systems.
What you will do as an Application Support Consultant
- Agresso
As an Application Support Consultant
- Agresso, you are the first point of contact for customers on IT and
Business Application related questions for their solutions.
_YOU WILL_ need to provide a professional, efficient, and effective
support service to customers in the resolution of support cases and
the completion of a variety of other tasks required to support their
customer base. ?
* To progress each issue through to conclusion, liaising with
colleagues and R&D, as appropriate ?
* Investigate, process and document application defects passed to the
Application Support team ?
* Be pro-active in highlighting potential escalation risks with your
Team Leader and co-ordinate any additional resource requirements to
assist with investigation ?
* Handle customer escalations, taking ownership of complicated issues
and always keep customers updated of progress ?
* Comply with the Company?s information and Security
_REQUIREMENTS_ and all Company Business procedures, policies, and ISO
standards ?
* Investigate, document and present to the Customer Services Team
Leader process improvements that enhance the customer experience ?
* To identify opportunities for service improvement or chargeable
activities and to raise these via the appropriate channels ?
* You will be responsible for your own personal development plan which
must include both product/technical knowledge as well as soft skill
development ?
* To train and mentor less experienced members of the team around
product knowledge, skills, and processes
Your approach as an Application Support Consultant
- Agresso: ?
* You should be self-motivated with a positive attitude ?
* You should be an approachable, enthusiastic, and flexible team
player ?
* You exhibit excellent analytical skills, approaching problem solving
with a logical and solid methodology, with the ability to work under
pressure ?
* You should exhibit excellent communication skills ?
* Ability to manage your own time to prioritise workload and meet
deadlines ?
* Ability to remain calm under pressure and to be patient ?
* You should possess the ability and motivation to self-teach in new
areas and be prepared to pass on existing and new knowledge to other
team members through guidance and/or internal training
REQUIREMENTS:
* Thorough knowledge on a given Agresso ERP module such as Financials,
Logistics, PCB, HRP, Income Manager ? (knowledge on more than one
module will be an asset) ?
* Strong communication skills and fluent in English (verbal and
written) ?
* Common knowledge of Microsoft technologies, workplace processes and
IT infrastructure ?
* Previous experience of working in a Customer Service environment is
an advantage ?
* Exceptional customer facing skills, understand and be able to
implement the concept of exceptional Customer Service ?
* Exhibit good analytical and problem-solving abilities ?
* Ability to manage your own time to prioritise workload and meet
deadlines ?
* Friendly and professional manner with an enthusiastic positive
approach to tasks ?
* Able to use initiative and work alone, and as part of a team ?
* Strong Team Player ?
* Possess ability to work in a Dual Working Environment
Nice to have: ?
* Knowledge or experience with Service Now ??
* ITIL knowledge ?
* Previous experience of working within Corporate ITAdditional
Information
A chance to participate in the development of an international leading
software firm.
_YOU WILL_ have the freedom and autonomy to be successful. An
attractive salary while working in a challenging international
environment. Enthusiastic colleagues who like to learn from each
other. A company that invests in your personal and professional
growth. They don&#**Apply on the website**;t focus on how many days
you work; they trust you on delivering results - thus, they have an
unlimited vacation policy
We need : English (Good)
Type: Permanent
Payment:
Category: Others
